Shipping times vary depending on the destination country. Our page Shipping Costs and Delivery Times explains the timing in detail state by state.

Start from 5.90 euros for shipments in Italy! It depends on the weight and size of the product you order: any further information is detailed on our page Shipping costs and delivery times.

If you spend more than 99 Euros, shipping is free. We invite you to check the page shipments

Yes, all orders are shipped with a traceable service. After shipping, you will receive a confirmation email containing the link to follow your package step by step.

Of course, we ship orders all over the world! You can choose the country where to receive the package directly from the dropdown menu during the completion of the order. You can also choose between standard or express shipping (which involves additional costs).

If you have received a defective item, contact customer service immediately by writing to info@papique.com or by contacting us on whatsapp number +39 328 681 4724 providing as many details as possible (order number, defect description, photos and/or videos in which the defect found is visible and clear). Customer service will respond as soon as possible and find a solution to the inconvenience.

If the order has not yet been processed, your order can be modified. If the order has already been processed it is no longer possible to add other products to your order, you will need to place a new order.

Of course, you can change the address by contacting our customer service directly info@papique.com . If the order has not yet been shipped we will modify it directly.

Invoices can be written via email to customer service info@papique.com or by indicating it at the time of the order, indicating all the billing data, the VAT number, the tax code and the unique code. All data entered during the order in the "billing address" item must correspond exactly to the invoice header, once entered it will not be possible to make changes. It will not be possible to make invoices payable to a person/company/address other than the one indicated in the order as the billing address. Therefore, Name and Surname, Company Name, address (street number, postcode and city) must correspond exactly to the invoice header. VAT number and unique code and tax code must be communicated via email together with the invoice request by writing to info@papique.com

You can choose whether to pay without any commission by credit card or PayPal. You can also choose to pay by cash on delivery (cash on delivery) at no additional cost, but this service is only valid for Italy.

Certain! We use world-leading platforms for credit card payments. The security level complies with the highest industry standards and the Checkout is certified and all information is encrypted. No data from your cards will be saved by Papique.

If you need specific information about an item, you can find all the information you need directly in the description below the product images. If something is still not clear to you, you can write to our customer service info@papique.com or by contacting us on whatsapp number +39 328 681 4724 and we will be happy to help you.

Sold out products can be available again in a few days or after a few weeks. For this reason we recommend that you sign up to our newsletter to get previews of the products that will become available again. For more specific information you can always contact us.